Customer support

Use this form to comment your doubts, comments and observations.
All of this helps us improve and make sure your VIPS experience is very satisfying.
Contact us and we will get back to you as soon as possible.

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Datos personales
Category
Datos personales

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BASIC DATA PROTECTION INFORMATION


DATA CONTROLLER

MAIN PURPOSES

  • To manage reservations, home deliveries or take away requests sent by the user, under the scope of contract performance.

  • To handle requests (incidents, suggestions, complaints, claims, etc.) sent by the user, under the scope of responding to user requests.

  • To manage promotions, drawings and contests in which the user voluntarily decides to participate, under the scope of user consent.

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RECIPIENTS

  • We shall share the information with all other Grupo Vips entities and, as applicable, Grupo Vips franchisees to process complaints, claims and suggestions.

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RIGHTS

You may access, rectify, delete and/or oppose certain processing, as well as exercise your right to limit processing and portability and not be subject of a decision solely based on automatic data processing. Likewise, users have the right to revoke their consent at any time. To exercise your rights, users may contact us via email at: oficinaprivacidad@grupovips.com or by writing to the postal address indicated.

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CONSERVATION CRITERIA

Sigla will save your information while it manages the request sent, blocking the data thereafter and deleting it once the prescription period for any possible court and out-of-court actions that could arise has passed.

ADDITIONAL INFORMATION

More information clicking here or request it from the email address indicated.